Last updated: 1 September 2026
Aurora Bathrooms Limited respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or use our design, supply and installation services.
1. Who we are
Aurora Bathrooms Limited is the controller responsible for your personal information.
Registered office: 92 Boldshay Street, Bradford, England, BD3 0AJ
Company number: 17407965
Email: info@aurorabathrooms.co.uk
Telephone: 01274 947054
2. Information we collect
Depending on how you interact with us, we may collect your name, address, email address, telephone number, details of your enquiry or project, product preferences, appointment and correspondence records, quotation and contract information, payment and transaction records, and information needed to deliver or install products. Our website may also record limited technical information such as your IP address, browser, device information and security logs.
Please do not send us sensitive personal information unless we specifically request it and explain why it is needed.
3. How we obtain your information
We normally receive information directly from you when you use our enquiry form, telephone or email us, visit us, request an appointment or quotation, or enter into a contract with us. We may also receive relevant information from a person acting for you, our suppliers, installers or other service providers where this is necessary for your project.
4. How and why we use your information
We use personal information to:
- respond to enquiries and take steps you request before entering into a contract;
- prepare quotations and provide bathroom design, product supply and installation services under our contract with you;
- arrange appointments, deliveries, installation, aftercare and warranty support;
- manage our customer relationship, records, accounts and legal obligations;
- protect our website, systems, customers and business from misuse or fraud; and
- improve our services and deal with complaints or legal claims.
Our lawful bases are taking steps before entering into a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating, securing and improving our business and handling customer enquiries. Where the law requires consent, you may withdraw it at any time.
5. Who we share information with
We may share only the information necessary with product suppliers, delivery providers, installers and subcontractors involved in your project; providers of website hosting, email, IT, accounting and business systems; professional advisers and insurers; and regulators, courts, law-enforcement bodies or other authorities where required by law. We do not sell personal information.
Some service providers may process information outside the United Kingdom. Where this occurs, we require an appropriate UK data-protection safeguard, such as an adequacy regulation or approved contractual protections.
6. How long we keep information
We keep enquiry records for up to 24 months after our last contact where they do not lead to a contract. Customer, contract, quotation, invoice, installation and warranty records are generally retained for up to six years after the end of our relationship, or longer where reasonably needed for an active warranty, dispute, legal claim or legal obligation. Routine website security logs are normally retained for no longer than 12 months. We securely delete or anonymise information when it is no longer needed.
7. Cookies
Our website may use cookies that are strictly necessary for security, forms and core WordPress functionality. We will not place analytics, advertising or other non-essential cookies without providing clear information and obtaining consent where the law requires it. If the website’s cookies or tracking tools change, this notice and any cookie controls must be updated.
8. Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to processing. Where processing relies on consent, you may withdraw that consent at any time. You have an absolute right to object to direct marketing.
To exercise a right, email info@aurorabathrooms.co.uk. We may need to confirm your identity before responding.
9. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, by telephone on 0303 123 1113, or by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
10. Changes to this notice
We review this notice regularly and will publish updates on this page. If a change significantly affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals.